FAQ

We specialize in affordable, quality fashion essentials including:

• Boots – Stylish footwear for every occasion
• Bottoms – Trendy pants, jeans, and skirts
• Shoes – Casual and dress options
• Tops – Shirts, blouses, and jackets to complete your look

Our collections are designed for fashion-conscious shoppers who want global trends without the premium price tag.

Our headquarters and fulfillment center is located at:

1323 Benson Park Drive, Oklahoma City, US 73102

We ship worldwide (excluding some remote areas in Asia) from this location.

You can create an account during checkout by selecting “Create Account” after entering your email address. Account benefits include:

• Faster checkout
• Order tracking
• Wishlist functionality
• Personalized recommendations

We process orders quickly to ensure fast delivery, so modifications or cancellations must be requested within 2 hours of placing your order. Email us immediately at [email protected] with your order number and requested changes.

We provide two convenient shipping methods:

1. Standard Shipping ($12.95 flat rate)
   • Carriers: DHL or FedEx
   • Delivery time: 10-15 business days after dispatch
   • Full tracking included
2. Free Shipping (orders over $50)
   • Carrier: EMS
   • Delivery time: 15-25 business days after dispatch
   • Basic tracking available

Pro Tip: Combine multiple items to reach the $50 threshold for free shipping!

Our Oklahoma City team processes orders in 1-2 business days (excluding weekends and holidays). You’ll receive a dispatch notification email with tracking details when your package ships.

We ship to most countries worldwide except some remote areas in Asia. During checkout, simply enter your address to confirm availability. If you encounter any issues, please contact our customer service team.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Our prices don’t include any import duties or taxes that may be charged by your country’s customs. These fees are the responsibility of the customer and vary by destination. Check with your local customs office for estimates.

We offer hassle-free returns within 15 days of receiving your order. Items must be:

• Unworn and undamaged
• In original packaging with tags attached
• Accompanied by the original receipt or order confirmation

Contact us at [email protected] to initiate a return.

Once we receive your return, please allow:

• 5-7 business days for processing
• Additional time for the refund to appear in your account (varies by payment method)

We’ll notify you via email when your refund has been processed.

Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order. We process returns quickly to minimize wait time for your new items.

Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours (excluding weekends and holidays).

Please contact us immediately at [email protected] with:

• Your order number
• Photos of any damage (if applicable)
• Details about the issue

We’ll work with our shipping partners to resolve the issue promptly.