At Stetson Clothing Shop, we want you to be completely satisfied with your global fashion purchases of Boots, Bottoms, Shoes, and Tops. If you’re not happy with your item, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange. Please note:

  • All returned items must be in original condition with tags attached
  • Original packaging should be included when possible
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective
Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or any final sale items marked as “non-returnable” at purchase.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Include the following information in your email (see template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return to our Oklahoma City warehouse using a trackable shipping method
  5. Receive confirmation once we process your return (typically within 3-5 business days of receipt)

Return/Exchange Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Stetson Clothing Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for Size/Exchange for Color/Store Credit] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement, depending on your financial institution

Note: Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

For size or color exchanges:

  • We’ll ship your replacement item as soon as we process your return
  • Standard shipping rates apply for the new shipment
  • If the replacement item is more expensive, you’ll be charged the difference
  • If the replacement item costs less, we’ll refund the difference

Return Shipping

Return your items to:

Stetson Clothing Shop Returns
1323 Benson Park Drive
Oklahoma City, US 73102

We recommend using a trackable shipping service and retaining your return tracking number until your refund is processed.

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll provide a prepaid return label and process a replacement or refund
  • This policy applies to all regions we serve (excluding some remote Asian areas)

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re committed to making your Stetson Clothing Shop experience as stylish and seamless as possible!