Shipping Policy

At Stetson Clothing Shop, we’re committed to making your global fashion experience seamless from checkout to delivery and beyond. Whether you’re shopping for premium Boots, stylish Bottoms, fashionable Shoes, or trendy Tops, our policies are designed with your satisfaction in mind.

Shipping Information

We offer two reliable shipping options to accommodate your needs:

1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Tracking included

2. Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Tracking included

Please note that delivery times may vary slightly depending on your location and customs processing. Some remote areas in Asia may experience longer delivery times or may not be serviceable.

Easy Returns & Exchanges

We stand behind our global fashion selections but understand that sometimes an item just isn’t right. Our hassle-free return policy gives you 15 days from the delivery date to return most items for a refund or exchange.

Return Requirements:

• Items must be unworn, unwashed, and in original condition
• Original tags must be attached
• Original packaging should be included when possible
• Returns must be initiated within 15 days of delivery

Simple Return Process:

1. Contact Us: Email [email protected] within 15 days of receiving your order with:
   • Your order number
   • Item details (name, size/color)
   • Reason for return/exchange
   • Your preferred resolution (refund, exchange, or store credit)
2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
3. Ship Your Return: Send the item(s) to our Oklahoma City warehouse using a trackable method:

   Stetson Clothing Shop Returns
   1323 Benson Park Drive
   Oklahoma City, US 73102

4. Confirmation: We’ll email you once we process your return (typically 3-5 business days after receipt)

Refund Processing:

Once we receive and inspect your return:

• Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-5 business days after we receive your return
• Bank Processing: May take an additional 5-10 business days to appear on your statement

Note: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchange Policy:

For size or color exchanges:

• We’ll ship your replacement as soon as we process your return
• Standard shipping rates apply for the new shipment
• Price differences will be adjusted (you’ll be charged or refunded accordingly)

Damaged or Defective Items:

If your item arrived damaged or defective:

• Contact us immediately at [email protected] with photos
• We’ll provide a prepaid return label
• We’ll process a replacement or full refund including shipping costs